Send list about the ticket if not SLA assigned to ticket

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IBVHungary
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Send list about the ticket if not SLA assigned to ticket

Post by IBVHungary »

Hi!

We want to send a list in e-mail about the tickets which SLA not assigned. Is it possible?

Szilard
reneeb
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Re: Send list about the ticket if not SLA assigned to ticket

Post by reneeb »

Do you want to send a notification to agents for each ticket that has no SLA? Use Ticketnotifications.

If you want to send one single notification (e.g. every morning), where the notification shows a list of all tickets that do not have a SLA assigned, that needs development.
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