Table formatting lost while replying or closing a ticket.

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ddsr
OTRS newbie
Posts: 3
Joined: 19 Jan 2017, 10:36
OTRS Version?: 5.0.11
Real Name: Darshan Rooprai

Table formatting lost while replying or closing a ticket.

Postby ddsr » 13 Jan 2018, 11:01

Hi, I am new to OTRS. I am using OTRS 5.0 free version. I normally get tickets with excel tables. When I reply all the formatting is lost and all the text is converted to normal text. I understand that this is happening because while replying what I get is a TextArea form field rather than a RichTextArea. Can we change it to RichTextArea? Also when a reply is sent to the customer that a ticket has been generated, there is no text formatting as well. Can we send html formatted Ticket created messages to the customers as well. Thanks in advance.

ddsr
OTRS newbie
Posts: 3
Joined: 19 Jan 2017, 10:36
OTRS Version?: 5.0.11
Real Name: Darshan Rooprai

Re: Table formatting lost while replying or closing a ticket.

Postby ddsr » 13 Jan 2018, 11:22

I have found a way to resovle the first issue. It is a built in functionality in v5.0

Code: Select all

  Core::Web
  Frontend::RichText::EnhancedMode

Set it from No to Yes and pasting tables and images is enabled in the text area. However still looking to solve the problem where the customer is still not getting formatted emails while create ticket, note added and close ticket notifications.


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