Is possible to have 2 auto reply for 1 queue?

Moderator: crythias

cris12345
OTRS expert
Posts: 90
Joined: 24 Feb 2017, 16:45
OTRS Version?: 5.0.16.01
Real Name: Cristina Corrales
Company: -

Is possible to have 2 auto reply for 1 queue?

Postby cris12345 » 12 Jan 2018, 18:16

Hi all,

I need to send an specific notification for the people in an specific domain and other notification for different domain.
So, Is possible to have 2 auto reply for 1 queue?


Thanks

User avatar
crythias
Moderator
Posts: 9964
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Is possible to have 2 auto reply for 1 queue?

Postby crythias » 12 Jan 2018, 21:17

You may consider a Notification (Event) to address your specific needs.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask


Return to “Help”

Who is online

Users browsing this forum: No registered users and 5 guests