Hi I'm trying to get a dashlet that would work similarly to "My tickets"
I'm actually trying to do this show all opened ticket that I am the owner.
If I would put that in a string we could say "Owner=Me"
I could do something like "Owner=Agent Name" but that would cause me to do a dashlet for everyone that needs that function so I'm trying to "not go" this route.
I created a few dashlets without too much problems but seems I can't find what I'm looking for.
Can someone help me ?
Thanks
Franck
Dashlets - Filtering my owner
Moderator: crythias
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- Znuny newbie
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Re: Dashlets - Filtering my owner
Actually, I'm looking for something a little bit more like this : Owner=%agent%;
or more like this : Owner=<OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>;
or more like this : Owner=<OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>;
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Re: Dashlets - Filtering my owner
Hi everyone,
I finally went with "Responsible" instead of "Owner"
When you activate the "Reponsible" module, you have "My responsabilities" that is added as "filter" in "Open Tickets"
I finally went with "Responsible" instead of "Owner"
When you activate the "Reponsible" module, you have "My responsabilities" that is added as "filter" in "Open Tickets"
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Re: Dashlets - Filtering my owner
Don't overlook the dashlets already present with three tabs including your own locked tickets for the dashlet.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Dashlets - Filtering my owner
Thanks, I noticed the "locked" status.
We are a small internal IT team and thus we don't really want to "lock" tickets so that if anyone has time, they can take over.
That's why I went towards the "responsible" module.
Works quite fine !
We are a small internal IT team and thus we don't really want to "lock" tickets so that if anyone has time, they can take over.
That's why I went towards the "responsible" module.
Works quite fine !