Hi all,
I tried to make a stat to follow the response time on some specific request.
i buitl the stats as shown into the xml file attached.
And the results is the empty for the last weeks which is not normal.
We have already the same amount of ticket to deal with each weeks.
Is it link to a bug ?
We are using OTRS 5 Free v5.0.23
Regards,
SolutionResponseTime not working
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SolutionResponseTime not working
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Re: SolutionResponseTime not working
Any messages in the log files?
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- Znuny newbie
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Re: SolutionResponseTime not working
Hi Reneeb,
Nothing shown inside the log file.
No error message.
Is there any way to check if the SolutionResponseTime is well calculated ?
Regards,
Nothing shown inside the log file.
No error message.
Is there any way to check if the SolutionResponseTime is well calculated ?
Regards,