[SOLVED] Garbled characters on OTRS6

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okanokouji
OTRS newbie
Posts: 10
Joined: 11 Oct 2017, 10:54
OTRS Version?: 6.0.3
Real Name: Koji Okano
Company: DTP
Location: Japan

[SOLVED] Garbled characters on OTRS6

Postby okanokouji » 09 Jan 2018, 02:51

Hello,

I was updated OTRS from 5 to 6.
However, garbled characters occurred with some type of mail after upgrading.
This mail of characters code type was ISO-2022-JP.

I have OTRS5 system. So I sent this email to the email address used by OTRS5.
This result was not garbled.

I watched databases characters to compare OTRS5 and OTRS6.
Both were stored in databases with ISO-2022-JP characters.
(I saw tables, OTRS5 -> article_plain, OTRS6 -> article_data_mime_plain)

This phenomenon doesn't happen all mails, it occurs with only a few mails.

I think that it has problems with the web display function of OTRS6.

Thanks!
//Koji Okano
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Last edited by okanokouji on 10 Jan 2018, 06:46, edited 1 time in total.

jojo
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Re: Garbled characters on OTRS6

Postby jojo » 09 Jan 2018, 07:33

please update to the latest version (6.0.3)
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

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okanokouji
OTRS newbie
Posts: 10
Joined: 11 Oct 2017, 10:54
OTRS Version?: 6.0.3
Real Name: Koji Okano
Company: DTP
Location: Japan

Re: Garbled characters on OTRS6

Postby okanokouji » 10 Jan 2018, 06:44

Hello, jojo

jojo wrote:please update to the latest version (6.0.3)


I upgraded to 6.0.3.
I checked that the garbled article in 6.0.2 seems normal.

Thank you!! :D

//Koji Okano


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