Hello,
I was updated OTRS from 5 to 6.
However, garbled characters occurred with some type of mail after upgrading.
This mail of characters code type was ISO-2022-JP.
I have OTRS5 system. So I sent this email to the email address used by OTRS5.
This result was not garbled.
I watched databases characters to compare OTRS5 and OTRS6.
Both were stored in databases with ISO-2022-JP characters.
(I saw tables, OTRS5 -> article_plain, OTRS6 -> article_data_mime_plain)
This phenomenon doesn't happen all mails, it occurs with only a few mails.
I think that it has problems with the web display function of OTRS6.
Thanks!
//Koji Okano
[SOLVED] Garbled characters on OTRS6
Moderator: crythias
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- Znuny newbie
- Posts: 10
- Joined: 11 Oct 2017, 10:54
- Znuny Version: 6.0.3
- Real Name: Koji Okano
- Company: DTP
- Location: Japan
[SOLVED] Garbled characters on OTRS6
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Last edited by okanokouji on 10 Jan 2018, 06:46, edited 1 time in total.
Re: Garbled characters on OTRS6
please update to the latest version (6.0.3)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 10
- Joined: 11 Oct 2017, 10:54
- Znuny Version: 6.0.3
- Real Name: Koji Okano
- Company: DTP
- Location: Japan
Re: Garbled characters on OTRS6
Hello, jojo
I checked that the garbled article in 6.0.2 seems normal.
Thank you!!
//Koji Okano
I upgraded to 6.0.3.jojo wrote:please update to the latest version (6.0.3)
I checked that the garbled article in 6.0.2 seems normal.
Thank you!!
//Koji Okano