Hi all,
Guys, i need help with one thing, i install the ticket recurring in the OTRS, i'm using OTRS's version 5.0.10, all files are ok (I guess), the recurring button appears normally, but when i'll change the ticket to the recurring state, nothing happens with the state, log shows nothing and i'm lost.
Anyone had face this problem? All appears to be ok, but the state not changes.
Thanks for help me!
Att,
Paulo Gledson
Ticket do not change the state to Recurring
Moderator: crythias
Re: Ticket do not change the state to Recurring
What module did you install?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Ticket do not change the state to Recurring
Thanks for your help, but i found a solution, and the problem was in my homologation machine, i don't know why, but in production works well.
Hugs!!!
Hugs!!!