Upgrade to 6 procedure

Moderator: crythias

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ruzzetto

Upgrade to 6 procedure

Post by ruzzetto »

Hi all,
I tried in my test environment to upgrade to 6 version but procedure failed. I'm wondering if there's a best practice or a good procedure to follow in order to upgrade the system (for example disable or uninstall 3rd party packages, etc.)

Thanks!
wurzel
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Re: Upgrade to 6 procedure

Post by wurzel »

OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
ruzzetto

Re: Upgrade to 6 procedure

Post by ruzzetto »

Hi,
just tried that procedure but in my lab i encountered some issues about upgrade. For this reason i asked for something deeper then official manual.

Thanks,
jojo
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Re: Upgrade to 6 procedure

Post by jojo »

there is nothing deeper than the manual (besides knowledge on the product).

You can post your issies here for help or get commercial support
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
ruzzetto

Re: Upgrade to 6 procedure

Post by ruzzetto »

jojo wrote:there is nothing deeper than the manual (besides knowledge on the product).

You can post your issies here for help or get commercial support
jojo I meant tips instead more information....
wurzel
Znuny guru
Posts: 3218
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Upgrade to 6 procedure

Post by wurzel »

Hi,
ruzzetto wrote:
jojo wrote:there is nothing deeper than the manual (besides knowledge on the product).

You can post your issies here for help or get commercial support
jojo I meant tips instead more information....
The tip is: read the manual.

Get deeper knowledge with asking the correct questions, search google, ask professionals.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Upgrade to 6 procedure

Post by jojo »

without knowing your issues, nobody can provide a tip
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
crythias
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Re: Upgrade to 6 procedure

Post by crythias »

Don't spit against the wind.
Don't eat yellow snow.
Providing error messages helps others provide answers.

Ask questions the same way you'd ask of your boss or colleague or your mother. If you sent them an email with the words that you've provided in this topic, what would their first response to you be? (Other than, "I don't know, why are you asking me?")

We can't replicate "I have issues upgrading."
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