OTRS 6 ON CentOS 7 issues.

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ragediver24
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OTRS 6 ON CentOS 7 issues.

Post by ragediver24 »

Getting the error in the image below when browsing to OTRS. I got OTRS 6 Free edition installed on Centos 7 running Apache 2.4. Everything went fine and the Daemon.pl is running, but I keep getting a browser is too old message. I've tried on multiple browsers and it seems the CSS, Javascript is not running. Your assistance is greatly appreciated.
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root
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Re: OTRS 6 ON CentOS 7 issues.

Post by root »

Hi Kristopher,

Looks like the Apache config does not work. Did you installed the RPM or do you changed the Apache config?

Can you retrieve the file FQDN/otrs-web/js/Core.App.js

- Roy
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ragediver24
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Re: OTRS 6 ON CentOS 7 issues.

Post by ragediver24 »

that does not resolve. It's also like none of the Java and CSS is loading.
wurzel
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Re: OTRS 6 ON CentOS 7 issues.

Post by wurzel »

Hi

check the logs

SELINUX active?

Flo
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ragediver24
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Re: OTRS 6 ON CentOS 7 issues.

Post by ragediver24 »

[Sun Jan 07 16:41:32.093106 2018] [:error] [pid 11383] [client 177.80.252.196:35966] script '/opt/otrs/bin/cgi-bin/command.php' not found or unable to stat


SELinux is turned off. MySQL is installed and Apache 2.4.
jojo
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Re: OTRS 6 ON CentOS 7 issues.

Post by jojo »

otrs does not have any php scrips. Did you use the official rpm for installation?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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ragediver24
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Re: OTRS 6 ON CentOS 7 issues.

Post by ragediver24 »

yes I used the official OTRS download from here.

Followed these instructions:

http://doc.otrs.com/doc/manual/admin/6. ... -on-centos
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Re: OTRS 6 ON CentOS 7 issues.

Post by root »

Hi,

Did you change anything on the Apache configuration? What's the log files content if you stop httpd, clean /var/log/httpd/ and start the webserver again?

- Roy
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ragediver24
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Re: OTRS 6 ON CentOS 7 issues.

Post by ragediver24 »

These are the relevant parts from my httpd.conf file. I commented out my mod rewrite stuff until I get the site working.

Code: Select all

<VirtualHost *:80>
  ServerAdmin webmaster@appvision.net
  ServerName support.appvision.net
 DocumentRoot "/opt/otrs/bin/cgi-bin"
  Options FollowSymLinks
#Redirect permanent / https://support.appvision.net
<Directory /opt/otrs/bin/cgi-bin/>
    Options FollowSymLinks
    AllowOverride None
    DirectoryIndex index.pl
</Directory>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Require all granted
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
  AllowOverride None
 Require all granted

</Directory>

  RewriteEngine Off
 # RewriteCond %{HTTP_HOST} ^support.appvision\.net [NC]
 # RewriteCond %{SERVER_PORT} 80
 # RewriteRule ^(.*)$ https://support.appvision.net/$1 [R,L]
 # RewriteCond %{HTTPS} off
 # RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
 #irectoryIndex deleteme.html
  Alias /otrs-web/ "opt/otrs/var/httpd/htdocs/"
  <Location "/otrs-web/">
    SetHandler default-handler
  </Location>
 #  RewriteCond %{SERVER_NAME} =support.appvision.net
  # RewriteRule ^ https://%{SERVER_NAME}%{REQUEST_URI} [END,NE,R=permanent]
<IfModule mod_headers.c>
    <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
        <FilesMatch "\.(css|CSS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    <Directory "/opt/otrs/var/httpd/htdocs/js/js-cache">
        <FilesMatch "\.(js|JS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>
</IfModule>
Last edited by crythias on 22 Jan 2018, 17:06, edited 1 time in total.
Reason: added [code] markup
jojo
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Re: OTRS 6 ON CentOS 7 issues.

Post by jojo »

please use the supplied Apache config...
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
ragediver24
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Re: OTRS 6 ON CentOS 7 issues.

Post by ragediver24 »

jojo wrote:please use the supplied Apache config...
I have other things running on that WEB server. Where is the supplied Apache config? The config steps make no mention of a supplied config.
jojo
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Re: OTRS 6 ON CentOS 7 issues.

Post by jojo »

the rpm takes care of it normally. It is stored in scripts/apache2-httpd.include.conf
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
root
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Re: OTRS 6 ON CentOS 7 issues.

Post by root »

ragediver24 wrote:
jojo wrote:please use the supplied Apache config...
I have other things running on that WEB server. Where is the supplied Apache config? The config steps make no mention of a supplied config.
The RPM installs the configuration in /etc/httpd/conf.d/otrs.conf and this is the file what jojo mention. I'd never had the need to change anything on this behavior and it works fine with other apps on he same server.

- Roy
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ragediver24
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Re: OTRS 6 ON CentOS 7 issues.

Post by ragediver24 »

so i uninstalled otrs and reinstalled otrs from rpm and removed apache and reinstalled it. Now I'm getting a 500 server error when I try and browse to my site.
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Re: OTRS 6 ON CentOS 7 issues.

Post by root »

Hi Kris,

What does the log error_log contain?

- Roy
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ragediver24
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Re: OTRS 6 ON CentOS 7 issues.

Post by ragediver24 »

No errors in the httpd error log. Access log is showing HTTP get requests.


69.73.44.219 - - [17/Jan/2018:22:12:15 +0000] "GET / HTTP/1.1" 200 1285 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36"
69.73.44.219 - - [17/Jan/2018:22:12:28 +0000] "GET /otrs/installer.pl HTTP/1.1" 404 215 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36"
69.73.44.219 - - [17/Jan/2018:22:12:31 +0000] "GET /favicon.ico HTTP/1.1" 404 209 "http://support.appvision.net/otrs/installer.pl" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36"


Checked otrs log and nothing there except Daemon log.
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Re: OTRS 6 ON CentOS 7 issues.

Post by root »

ragediver24 wrote:so i uninstalled otrs and reinstalled otrs from rpm and removed apache and reinstalled it. Now I'm getting a 500 server error when I try and browse to my site.
Must be logged somewhere.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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