email configuration during installation won't work

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bendorf
OTRS newbie
Posts: 3
Joined: 03 Jan 2018, 13:18
OTRS Version?: 6.0.3

email configuration during installation won't work

Postby bendorf » 03 Jan 2018, 17:20

Hi Folks,

I installed OTRS 6.0.3 on CentOS 7.
Everything worked fine as the admin manual on otrs-website describes.
But at the moment my installation stucks at step 3/4 mail configuration at the web-installer.
I'm using exchange 2010 with an open receive connector and a user inbox with enabled POP3 and IMAP.

My config is:
SMTP Port 25 Host= Exchange-IP no Auth
POP3 Host= Exchange-IP User= email-adress =Password= as given

I've tested serval settings with different username-format, ports, also sendmail, but nothing works.
The test button says only that there is an error with the server-communication. (is there a log-file which is accessible during installation?)
Sending an email via telnet from commandline to exchange works on port 25 without authentication.

I hope you guys can help me here.


Best regards and wishes for 2018!
Ben

coolmf
OTRS newbie
Posts: 36
Joined: 02 Nov 2015, 16:29
OTRS Version?: 5.0.26

Re: email configuration during installation won't work

Postby coolmf » 04 Jan 2018, 00:21

I asume the telnet test was made from the otrs host, if not, try it.

I am not súre if otrs itself logs anything during install, but check /tmp for otrs logfile
Else check the usual logfiles (/var/log/messages and the logs in /var/log/httpd/ and maybe the log from exchangeserver)
If really stuck you could use tcpdump to grab communication between otrs and exchange and then analyze with wireshark.
OTRS 5.0.26 with ITSM, and FAQ module on CentOS 7 with MariaDB and Apache
Using LDAPS for customers and agents against Azure AD

bendorf
OTRS newbie
Posts: 3
Joined: 03 Jan 2018, 13:18
OTRS Version?: 6.0.3

Re: email configuration during installation won't work

Postby bendorf » 18 Jan 2018, 14:50

Hi,

don't know exectly why, I skipped the point at installer.pl for email settings.
Made the changes in system configuration and it worked.
Maybe its on the OTRS Daemon which is not startet till completion of setup screen.


Regards,
Ben


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