errors after upgrade to V 6.0.3

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Octane
Znuny newbie
Posts: 57
Joined: 29 Mar 2017, 07:53
Znuny Version: Znuny 6.5.2
Real Name: Octane

errors after upgrade to V 6.0.3

Post by Octane »

Hi,
last week we upgraded our OTRS-System from 5.0.17 to 6.0.3. Everything went smooth without errors and seemed to work properly.
But now I saw some error-messages in the log:

Invalid date/time string
Invalid value for String
Error creating DateTime object

Full messages:

Code: Select all

Fri Dec 29 12:00:11 2017	error	OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-17	Error creating DateTime object.
Fri Dec 29 12:00:11 2017	error	OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-17	Invalid value for String: .
Fri Dec 29 12:00:11 2017	error	OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-17	Invalid date/time string .
I'm quite new to OTRS and don't have any idea where to look for the reason for that - help! :D Does anyone know what I should check/fix?
Thanks in advance!

Achim
Ciao
Octane
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: errors after upgrade to V 6.0.3

Post by fcasal »

Have you upgraded the modules of OTRS?
Octane
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Joined: 29 Mar 2017, 07:53
Znuny Version: Znuny 6.5.2
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Re: errors after upgrade to V 6.0.3

Post by Octane »

Yes, I upgraded OTRS and the FAQ-Module.
Ciao
Octane
fpaco
Znuny newbie
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Joined: 18 Aug 2017, 14:45
Znuny Version: OTRS 6s Patch Level

Re: errors after upgrade to V 6.0.3

Post by fpaco »

Hi Octane,

Not sure if it will help you but when I did the same thing as you, I ran the migration script and it told me that the DateTime perl module was missing. Did it append to you ?

You may also try yo run the script perl /opt/otrs/bin/otrs.CheckModules.pl to see if you are not missing a package.
reneeb
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Re: errors after upgrade to V 6.0.3

Post by reneeb »

Did you restart the daemon?
Perl / Znuny development: http://perl-services.de
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Octane
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Posts: 57
Joined: 29 Mar 2017, 07:53
Znuny Version: Znuny 6.5.2
Real Name: Octane

Re: errors after upgrade to V 6.0.3

Post by Octane »

fpaco wrote:Hi Octane,

Not sure if it will help you but when I did the same thing as you, I ran the migration script and it told me that the DateTime perl module was missing. Did it append to you ?

You may also try yo run the script perl /opt/otrs/bin/otrs.CheckModules.pl to see if you are not missing a package.
Sorry, I forgot to mention that! I also got that message concerning the missing DateTime module.
I ran the /opt/otrs/bin/otrs.CheckModules.pl and installed the missing component. After that I started this script a second time and everything was ok.
Ciao
Octane
Octane
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Posts: 57
Joined: 29 Mar 2017, 07:53
Znuny Version: Znuny 6.5.2
Real Name: Octane

Re: errors after upgrade to V 6.0.3

Post by Octane »

reneeb wrote:Did you restart the daemon?
Sure, several times. I also restarted the whole server :D
Ciao
Octane
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