Hide Subdirectories path in URL

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heavenlyren
Znuny newbie
Posts: 1
Joined: 29 Dec 2017, 17:29
Znuny Version: otrs 5
Real Name: Ren

Hide Subdirectories path in URL

Post by heavenlyren »

Hi !

I'm facing a problem that I can't seem to solve by myself.
At work we're running OTRS 5, the thing is , I was asked to find a way to hide subdirectories in the url.

Right now when I go on my OTRS web UI it looks like this : domain.com/otrs/index.pl
And I want it to look like this : domain.com

My virtual host has the "Allow Authconfig" line in it.
So I thought it could be a good idea to add a .htaccess to just do a Rewrite Rule.

So I went to opt/otrs/bin/cgi-bin/ and created a .htaccess here.
When the .htaccess file is empty, it's still working no issues so far.
But even If I just add the "RewriteEngine On" line, it instantly do a 500 error when I try to access my otrs web ui ....

So I tried changing my Virtual Host and changed "Allow Authconfig" to -> "Allow All"
The error changed from a 500 to 403.
So I thought I needed to change permissions to the .htaccess file and did a Chmod 755, but that did no good.

TLDR : I'm trying to hide all subdirectories AND files from the otrs web ui URL so it goes from "domain.com/otrs/index.pl" to "domain.com" even if you navigate through the different links after the login screen.

If someone can guide me it would be aweome :D !!
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