Postmaster filter question

[otrsZeroCool]

Hello, I stuck with filters, i guess the answer is very obvious but i have not found it yet
this set of criteria works (the email goes to another Q + new responsible agent)

works.JPG

this set does not work at all! i tried other ways, it seems like it does not want to work when criteria is more than 1 (which does not make any sense)
+ i did not find CustomerID as a criteria (since FROM does not work as well)

doesnNotWork.JPG

please advise what I am doing wrong =( or please share examples where filters work OK

thanks!

[jojo]

what do you want to achieve? Why do you use negated filters?

[otrsZeroCool]

what do you want to achieve? Why do you use negated filters?

Hello
i would like to move incoming to OTRS emails to different queues based on criterias
for example if in a subject some word is mentioned, it should go to some exact Q, not the default one
in generally i need to know how these filters work, look easy but looks like im missing smth
the given examples were given for tests

[jojo]

in your examples you ticked the negate checkbox which will negate the used filter (NOT)

[coolmf]

Do not Negate (cancel) your filter.

Here is a (very) simple example of a FROM that moves any email from a specific address to a specific queue:

Postmaster_filtre.png

it seems like it does not want to work when criteria is more than 1

Set stop on match to no.