Active safe mode! - Start of web via

[andersonmavi30]

Good morning,

I have an error when I try to access my OTRS via web

Active safe mode!

If you want to run the installer again, disable the safe mode in SysConfig.


Error details
Backend ERROR: OTRS-CGI-54 Perl: 5.16.3 OS: linux Time: Thu Dec 14 08:38:01 2017

  Message: SecureMode active!

  RemoteAddress: 192.168.80.89
  RequestURI: /otrs/installer.pl

  Traceback (2976):
    Module: Kernel :: Output :: HTML :: Layout :: Error Line: 1025
    Module: Kernel :: System :: Web :: InterfaceInstaller :: Run Line: 114
    Module: ModPerl :: ROOT :: ModPerl :: Registry :: opt_otrs_bin_cgi_2dbin_installer_2epl :: handler Line: 39
    Module: (eval) (v1.99) Line: 207
    Module: ModPerl :: RegistryCooker :: run (v1.99) Line: 207
    Module: ModPerl :: RegistryCooker :: default_handler (v1.99) Line: 173
    Module: ModPerl :: Registry :: handler (v1.99) Line: 32


If you can indicate the solution to this case, I thank you.

[zzz]

Hello andersonmavi30,

you're trying to open the installer on an already installed system.
Use /otrs/index.pl instead of installer.pl

Best regards

[andersonmavi30]

Thank you zzz very much, I work perfectly.