Good afternoon
When I perform the final installation of OTRS, when I log in via web, I get this error. Can anybody help me. Thank you.
--------------------------
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
--------------------------
500 Internal Server Error
Moderator: crythias
-
andersonmavi30
- Znuny newbie
- Posts: 69
- Joined: 23 Nov 2017, 21:23
- Znuny Version: 5.0.7-25
- Real Name: Anderson Martinez Virviescas
Re: 500 Internal Server Error
check the apache log file
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
andersonmavi30
- Znuny newbie
- Posts: 69
- Joined: 23 Nov 2017, 21:23
- Znuny Version: 5.0.7-25
- Real Name: Anderson Martinez Virviescas
Re: 500 Internal Server Error
Hi jojo
This is the log the apache
Thank you!!
This is the log the apache
Code: Select all
[Tue Dec 12 11:02:27.436005 2017] [core:notice] [pid 1843] SELinux policy enable d; httpd running as context system_u:system_r:httpd_t:s0
[Tue Dec 12 11:02:27.436960 2017] [suexec:notice] [pid 1843] AH01232: suEXEC mec hanism enabled (wrapper: /usr/sbin/suexec)
[Tue Dec 12 11:02:27.455995 2017] [auth_digest:notice] [pid 1843] AH01757: gener ating secret for digest authentication ...
[Tue Dec 12 11:02:27.456929 2017] [lbmethod_heartbeat:notice] [pid 1843] AH02282 : No slotmem from mod_heartmonitor
[Tue Dec 12 11:02:27.459300 2017] [mpm_prefork:notice] [pid 1843] AH00163: Apach e/2.4.6 (CentOS) configured -- resuming normal operations
[Tue Dec 12 11:02:27.459328 2017] [core:notice] [pid 1843] AH00094: Command line : '/usr/sbin/httpd -D FOREGROUND'
[Tue Dec 12 11:48:52.183619 2017] [mpm_prefork:notice] [pid 1843] AH00170: caugh t SIGWINCH, shutting down gracefully
[Tue Dec 12 11:48:53.570538 2017] [core:notice] [pid 42034] SELinux policy enabl ed; httpd running as context system_u:system_r:httpd_t:s0
[Tue Dec 12 11:48:53.603127 2017] [suexec:notice] [pid 42034] AH01232: suEXEC me chanism enabled (wrapper: /usr/sbin/suexec)
[Tue Dec 12 11:48:53.623927 2017] [auth_digest:notice] [pid 42034] AH01757: gene rating secret for digest authentication ...
[Tue Dec 12 11:48:53.624853 2017] [lbmethod_heartbeat:notice] [pid 42034] AH0228 2: No slotmem from mod_heartmonitor
[Tue Dec 12 11:48:53.627239 2017] [mpm_prefork:notice] [pid 42034] AH00163: Apac he/2.4.6 (CentOS) configured -- resuming normal operations
[Tue Dec 12 11:48:53.627264 2017] [core:notice] [pid 42034] AH00094: Command lin e: '/usr/sbin/httpd -D FOREGROUND'
[Tue Dec 12 11:50:45.235205 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Tue Dec 12 11:50: 45 2017
[Tue Dec 12 11:50:45.235250 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215:
[Tue Dec 12 11:50:45.235268 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Message: Can't create directory '/opt/otrs/var/tmp/CacheFileStor able':
[Tue Dec 12 11:50:45.235269 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215:
[Tue Dec 12 11:50:45.235277 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: RemoteAddress: 172.20.3.143
[Tue Dec 12 11:50:45.235285 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: RequestURI: /otrs/installer.pl
[Tue Dec 12 11:50:45.235287 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215:
[Tue Dec 12 11:50:45.235292 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Traceback (42141):
[Tue Dec 12 11:50:45.235307 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::Cache::FileStorable::new Line: 46
[Tue Dec 12 11:50:45.235322 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 11:50:45.235336 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 11:50:45.235348 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::Cache::new Line: 63
[Tue Dec 12 11:50:45.235363 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 11:50:45.235377 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 11:50:45.235390 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::SysConfig::_Init Line: 1643
[Tue Dec 12 11:50:45.235403 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::SysConfig::new Line: 73
[Tue Dec 12 11:50:45.235418 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 11:50:45.235432 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 11:50:45.235452 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::Modules::Installer::Run Line: 159
[Tue Dec 12 11:50:45.235469 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: Kernel::System::Web::InterfaceInstaller::Run Line: 132
[Tue Dec 12 11:50:45.235482 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: Module: /opt/otrs/bin/cgi-bin/installer.pl Line: 39
[Tue Dec 12 11:50:45.235484 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215:
[Tue Dec 12 11:50:45.246253 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] AH01215: mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at / opt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm line 87.
[Tue Dec 12 11:50:45.253315 2017] [cgi:error] [pid 42039] [client 172.20.3.143:4 9569] End of script output before headers: installer.pl
[Tue Dec 12 11:52:05.775772 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Tue Dec 12 11:52: 05 2017
[Tue Dec 12 11:52:05.775821 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215:
[Tue Dec 12 11:52:05.775841 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Message: Can't create directory '/opt/otrs/var/tmp/CacheFileStor able':
[Tue Dec 12 11:52:05.775842 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215:
[Tue Dec 12 11:52:05.775850 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: RemoteAddress: 172.20.3.143
[Tue Dec 12 11:52:05.775859 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: RequestURI: /otrs/installer.pl
[Tue Dec 12 11:52:05.775861 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215:
[Tue Dec 12 11:52:05.775867 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Traceback (42200):
[Tue Dec 12 11:52:05.775883 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::Cache::FileStorable::new Line: 46
[Tue Dec 12 11:52:05.775901 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 11:52:05.775916 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 11:52:05.775928 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::Cache::new Line: 63
[Tue Dec 12 11:52:05.775945 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 11:52:05.775960 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 11:52:05.775974 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::SysConfig::_Init Line: 1643
[Tue Dec 12 11:52:05.775988 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::SysConfig::new Line: 73
[Tue Dec 12 11:52:05.776005 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 11:52:05.776020 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 11:52:05.776056 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::Modules::Installer::Run Line: 159
[Tue Dec 12 11:52:05.776073 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: Kernel::System::Web::InterfaceInstaller::Run Line: 132
[Tue Dec 12 11:52:05.776087 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: Module: /opt/otrs/bin/cgi-bin/installer.pl Line: 39
[Tue Dec 12 11:52:05.776089 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215:
[Tue Dec 12 11:52:05.797597 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] AH01215: mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at / opt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm line 87.
[Tue Dec 12 11:52:05.797649 2017] [cgi:error] [pid 42036] [client 172.20.3.143:4 9585] End of script output before headers: installer.pl
[Tue Dec 12 12:03:37.640231 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Tue Dec 12 12:03: 37 2017
[Tue Dec 12 12:03:37.640317 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215:
[Tue Dec 12 12:03:37.640337 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Message: Can't create directory '/opt/otrs/var/tmp/CacheFileStor able':
[Tue Dec 12 12:03:37.640339 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215:
[Tue Dec 12 12:03:37.640347 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: RemoteAddress: 172.20.3.143
[Tue Dec 12 12:03:37.640355 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: RequestURI: /otrs/installer.pl
[Tue Dec 12 12:03:37.640357 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215:
[Tue Dec 12 12:03:37.640363 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Traceback (42341):
[Tue Dec 12 12:03:37.640378 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::Cache::FileStorable::new Line: 46
[Tue Dec 12 12:03:37.640394 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 12:03:37.640408 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 12:03:37.640420 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::Cache::new Line: 63
[Tue Dec 12 12:03:37.640436 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 12:03:37.640451 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 12:03:37.640464 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::SysConfig::_Init Line: 1643
[Tue Dec 12 12:03:37.640477 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::SysConfig::new Line: 73
[Tue Dec 12 12:03:37.640493 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 12:03:37.640507 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 12:03:37.640521 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::Modules::Installer::Run Line: 159
[Tue Dec 12 12:03:37.640537 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: Kernel::System::Web::InterfaceInstaller::Run Line: 132
[Tue Dec 12 12:03:37.640551 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: Module: /opt/otrs/bin/cgi-bin/installer.pl Line: 39
[Tue Dec 12 12:03:37.640553 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215:
[Tue Dec 12 12:03:37.659588 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] AH01215: mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at / opt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm line 87.
[Tue Dec 12 12:03:37.659620 2017] [cgi:error] [pid 42039] [client 172.20.3.143:5 0006] End of script output before headers: installer.pl
[Tue Dec 12 12:08:40.109335 2017] [core:notice] [pid 1123] SELinux policy enable d; httpd running as context system_u:system_r:httpd_t:s0
[Tue Dec 12 12:08:40.373503 2017] [suexec:notice] [pid 1123] AH01232: suEXEC mec hanism enabled (wrapper: /usr/sbin/suexec)
[Tue Dec 12 12:08:40.416625 2017] [auth_digest:notice] [pid 1123] AH01757: gener ating secret for digest authentication ...
[Tue Dec 12 12:08:40.418421 2017] [lbmethod_heartbeat:notice] [pid 1123] AH02282 : No slotmem from mod_heartmonitor
[Tue Dec 12 12:08:40.439399 2017] [mpm_prefork:notice] [pid 1123] AH00163: Apach e/2.4.6 (CentOS) configured -- resuming normal operations
[Tue Dec 12 12:08:40.439435 2017] [core:notice] [pid 1123] AH00094: Command line : '/usr/sbin/httpd -D FOREGROUND'
[Tue Dec 12 12:46:31.346786 2017] [core:notice] [pid 1129] SELinux policy enable d; httpd running as context system_u:system_r:httpd_t:s0
[Tue Dec 12 12:46:31.490599 2017] [suexec:notice] [pid 1129] AH01232: suEXEC mec hanism enabled (wrapper: /usr/sbin/suexec)
[Tue Dec 12 12:46:31.533643 2017] [auth_digest:notice] [pid 1129] AH01757: gener ating secret for digest authentication ...
[Tue Dec 12 12:46:31.534859 2017] [lbmethod_heartbeat:notice] [pid 1129] AH02282 : No slotmem from mod_heartmonitor
[Tue Dec 12 12:46:31.559049 2017] [mpm_prefork:notice] [pid 1129] AH00163: Apach e/2.4.6 (CentOS) configured -- resuming normal operations
[Tue Dec 12 12:46:31.559180 2017] [core:notice] [pid 1129] AH00094: Command line : '/usr/sbin/httpd -D FOREGROUND'
[Tue Dec 12 13:26:13.604610 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Tue Dec 12 13:26:1 3 2017
[Tue Dec 12 13:26:13.606686 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215:
[Tue Dec 12 13:26:13.606758 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Message: Can't create directory '/opt/otrs/var/tmp/CacheFileStora ble':
[Tue Dec 12 13:26:13.606761 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215:
[Tue Dec 12 13:26:13.606769 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: RemoteAddress: 172.20.3.143
[Tue Dec 12 13:26:13.606778 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: RequestURI: /otrs/installer.pl
[Tue Dec 12 13:26:13.606780 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215:
[Tue Dec 12 13:26:13.606786 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Traceback (3302):
[Tue Dec 12 13:26:13.606815 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::Cache::FileStorable::new Line: 46
[Tue Dec 12 13:26:13.606831 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 13:26:13.606845 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 13:26:13.606856 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::Cache::new Line: 63
[Tue Dec 12 13:26:13.606872 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 13:26:13.606886 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 13:26:13.606900 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::SysConfig::_Init Line: 1643
[Tue Dec 12 13:26:13.606912 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::SysConfig::new Line: 73
[Tue Dec 12 13:26:13.606928 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 13:26:13.606942 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 13:26:13.606955 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::Modules::Installer::Run Line: 159
[Tue Dec 12 13:26:13.606971 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: Kernel::System::Web::InterfaceInstaller::Run Line: 132
[Tue Dec 12 13:26:13.606985 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: Module: /opt/otrs/bin/cgi-bin/installer.pl Line: 39
[Tue Dec 12 13:26:13.607006 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215:
[Tue Dec 12 13:26:13.678770 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] AH01215: mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at /o pt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm line 87.
[Tue Dec 12 13:26:13.681916 2017] [cgi:error] [pid 1435] [client 172.20.3.143:51 967] End of script output before headers: installer.pl
[Tue Dec 12 13:26:50.288400 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Tue Dec 12 13:26:5 0 2017
[Tue Dec 12 13:26:50.288525 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215:
[Tue Dec 12 13:26:50.288546 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Message: Can't create directory '/opt/otrs/var/tmp/CacheFileStora ble':
[Tue Dec 12 13:26:50.288548 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215:
[Tue Dec 12 13:26:50.288555 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: RemoteAddress: 172.20.3.143
[Tue Dec 12 13:26:50.288564 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: RequestURI: /otrs/installer.pl
[Tue Dec 12 13:26:50.288565 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215:
[Tue Dec 12 13:26:50.288571 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Traceback (3370):
[Tue Dec 12 13:26:50.288586 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::Cache::FileStorable::new Line: 46
[Tue Dec 12 13:26:50.288601 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 13:26:50.288615 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 13:26:50.288627 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::Cache::new Line: 63
[Tue Dec 12 13:26:50.288642 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 13:26:50.288656 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 13:26:50.288669 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::SysConfig::_Init Line: 1643
[Tue Dec 12 13:26:50.288682 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::SysConfig::new Line: 73
[Tue Dec 12 13:26:50.288698 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::ObjectManager::_ObjectBuild Line: 227
[Tue Dec 12 13:26:50.288711 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::ObjectManager::Get Line: 181
[Tue Dec 12 13:26:50.288724 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::Modules::Installer::Run Line: 159
[Tue Dec 12 13:26:50.288740 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: Kernel::System::Web::InterfaceInstaller::Run Line: 132
[Tue Dec 12 13:26:50.288753 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: Module: /opt/otrs/bin/cgi-bin/installer.pl Line: 39
[Tue Dec 12 13:26:50.288756 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215:
[Tue Dec 12 13:26:50.309378 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] AH01215: mkdir /opt/otrs/var/tmp/CacheFileStorable: Permission denied at /o pt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm line 87.
[Tue Dec 12 13:26:50.312026 2017] [cgi:error] [pid 1434] [client 172.20.3.143:51 977] End of script output before headers: installer.pl
[Tue Dec 12 13:34:23.806159 2017] [core:notice] [pid 1094] SELinux policy enable d; httpd running as context system_u:system_r:httpd_t:s0
[Tue Dec 12 13:34:23.897085 2017] [suexec:notice] [pid 1094] AH01232: suEXEC mec hanism enabled (wrapper: /usr/sbin/suexec)
[Tue Dec 12 13:34:23.972418 2017] [auth_digest:notice] [pid 1094] AH01757: gener ating secret for digest authentication ...
[Tue Dec 12 13:34:23.984540 2017] [lbmethod_heartbeat:notice] [pid 1094] AH02282 : No slotmem from mod_heartmonitor
[Tue Dec 12 13:34:24.079705 2017] [mpm_prefork:notice] [pid 1094] AH00163: Apach e/2.4.6 (CentOS) configured -- resuming normal operations
[Tue Dec 12 13:34:24.079745 2017] [core:notice] [pid 1094] AH00094: Command line : '/usr/sbin/httpd -D FOREGROUND'
Re: 500 Internal Server Error
Did you read the log? Did you exactly follow the installation instructions? Is SELINUX disabled
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: 500 Internal Server Error
Hi,
Permission denied
check your file permissions.
Florian
Permission denied
check your file permissions.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.