Hi,
do you know if it is possible to have the customer information (on the right ticket side) "floating", meaning when you scroll down in a long ticket with long mails or a lot of articles, that the customer info also comes down? I always wondered why OTRS is wasting precious onscreen realestate by having the customer info fixed in the top. Am i missing a config option here?
Thanks,
PP
"Floating" Customer Info
Moderator: crythias
"Floating" Customer Info
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
Re: "Floating" Customer Info
actually it is not possible. But you can file your idea here: https://otrsteam.ideascale.com/
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: "Floating" Customer Info
CSS to add to class "SideBarColumn":
Note that you can't now scroll Customer Information if it exceeds your screen height. Of course, you can collapse Ticket Information.
Code: Select all
position: fixed;
right: 1%
z-index: 1;
top: 150px; /*adjust per your own customization needs */
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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