I will be using OTRS webservice to perform all the CRUD operation for tickets. For that I need to make CustomerUser field optional. If their isn't any CustomerUser I won't be able to create ticket.
I am using PHP to interact with OTRS using SOAP web service.
Make CustomerUser as optional field for webservice
Moderator: crythias
Re: Make CustomerUser as optional field for webservice
CustomerUser is a mandatory field in the data model of OTRS. So it is not possible top have it optional
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com