How to hide some agents accounts in the possibility to choose a new owner in the ticket with ACL.

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nkrivtsov
Znuny newbie
Posts: 10
Joined: 06 Oct 2016, 12:37
Znuny Version: 5.0.13
Real Name: Nikolay Krivtsov
Company: Corporate Business Systems

How to hide some agents accounts in the possibility to choose a new owner in the ticket with ACL.

Post by nkrivtsov »

Hi guys! I tried hide some some agents from "New Owner" tab with ACL, but all my attempts was fell. Could you help me with this ACL?

$Self->{TicketAcl}->{'ACL-Name-001'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Group_rw => ['first_line'],
}
},
# return not possible options (black list)
PossibleNot => {
Ticket => {
Owner => ['Agent1', Agent2', 'Agent3'],
},
},
};

What am I doing wrong?
nedmaj
Znuny expert
Posts: 167
Joined: 26 Nov 2014, 20:34
Znuny Version: 6.3.4
Real Name: Samuel Casimiro
Company: Câmara dos Deputados
Contact:

Re: How to hide some agents accounts in the possibility to choose a new owner in the ticket with ACL.

Post by nedmaj »

I think you should use 'NewOwner' instead of 'Owner'. At least is what I understand from the doc below:

http://doc.otrs.com/doc/manual/admin/5. ... n.html#acl

Have you tried that already?
Samuel

Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
nkrivtsov
Znuny newbie
Posts: 10
Joined: 06 Oct 2016, 12:37
Znuny Version: 5.0.13
Real Name: Nikolay Krivtsov
Company: Corporate Business Systems

Re: How to hide some agents accounts in the possibility to choose a new owner in the ticket with ACL.

Post by nkrivtsov »

nedmaj wrote:I think you should use 'NewOwner' instead of 'Owner'. At least is what I understand from the doc below:

http://doc.otrs.com/doc/manual/admin/5. ... n.html#acl

Have you tried that already?

Hi! I have just tried that. ACL not working unfortunately...
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