Help to use FAQ Widget

[iclaude]

Hi everyone;

can someone please teach/explain me how to use the FAQ Widget ?

Regards

[kiwikrisp]

Perhaps more detail on the issue you're encountering?

You add a new one, give it a title, add keywords to make searching easier. Add a category and then fill in the symptoms problem and solution. If you need to add any additional private notes you do so.

[iclaude]

Perhaps more detail on the issue you're encountering?

You add a new one, give it a title, add keywords to make searching easier. Add a category and then fill in the symptoms problem and solution. If you need to add any additional private notes you do so.

1- I have created a FAQ
2- Added the keywords
Question: How do I separate the keywords ?

3- I added a Category;

When I got to create a ticket, the FAQs are not showing.
Do you have any ideia of what am I missing?

Regards

[kiwikrisp]

I separate my keywords by spaces, I don't know if any grouping capabilities exist.

If you want to link a ticket to a FAQ, you can do so by clicking on the [FAQ] link under the Subject of the ticket.

Capture.PNG

If the [FAQ] link doesn't show up it's likely a permissions issue. This gets into the Agents | Groups | Roles area but suffice it to say that whatever Agent you want to have access to the FAQ needs to be assigned to a Role that has the appropriate permissions to the faq-* groups.

group.PNG

Does that help?

[iclaude]

I separate my keywords by spaces, I don't know if any grouping capabilities exist.

If you want to link a ticket to a FAQ, you can do so by clicking on the [FAQ] link under the Subject of the ticket.

Capture.PNG

If the [FAQ] link doesn't show up it's likely a permissions issue. This gets into the Agents | Groups | Roles area but suffice it to say that whatever Agent you want to have access to the FAQ needs to be assigned to a Role that has the appropriate permissions to the faq-* groups.

group.PNG

Does that help?

This was helpful, but what I really want to know is how to make the FAQs to Show on the Customer Page when they are typing the Subject or Text on a New Ticket.

I Saw on this link https://www.otrs.com/release-notes-otrs ... h-level-9/

Regards