Hi,
1. TicketWatcher is enabled in SysConfig:
Edit Config Settings in Ticket -> Core::TicketWatcher
Ticket::Watcher Yes
2. I have created 3 groups:
Ticket::WatcherGroup
admin
users
support
3. I'm testing with an agent who has rw rights on that group "support":
Change Group Relations for Agent ***** ******* (********)
GROUP RO MOVE_INTO CREATE NOTE OWNER PRIORITY RW
admin
support
users
4. when I login as this agent and then go to the ticket watcher URL it gives me an error:
www.site.com/otrs/index.pl?Action=AgentTicketWatchView
http://www.site.com/otrs/index.pl?Actio ... Filter=New
This is the error we're getting:
Oops! An Error occurred.
Error Message: Feature not enabled!
.
You can Send a bugreport or go back to the previous page.
Error Details
Backend ERROR: OTRS-CGI-50 Perl: 5.16.3 OS: linux Time: Wed Dec 6 10:28:04 2017 Message: Feature not enabled! RemoteAddress: 192.168.2.52 RequestURI: /otrs/index.pl?Action=AgentTicketWatchView Traceback (8989): Module: Kernel::Modules::AgentTicketWatchView::Run Line: 197 Module: Kernel::System::Web::InterfaceAgent::Run Line: 986 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32
Any ideas?
Ticket::Watcher throws an error
Moderator: crythias
Re: Ticket::Watcher throws an error
I may have found a bug in the Agents <-> Groups relations.
When I set this to RO and try to login it throws an error.
It only works if I set this to RW.
I logged out after changing a setting and logged in again to test the new setting.
The bug is here:
If the Agents <-> Groups relations are on RW, I change them to RO only and I do not log out, it works fine.
I mean: I change the setting from RW to RO, refresh the ticket page and the dropdown to reply disappears. When I log out and try to go to the watched tickets I get the above error.
When I set this to RO and try to login it throws an error.
It only works if I set this to RW.
I logged out after changing a setting and logged in again to test the new setting.
The bug is here:
If the Agents <-> Groups relations are on RW, I change them to RO only and I do not log out, it works fine.
I mean: I change the setting from RW to RO, refresh the ticket page and the dropdown to reply disappears. When I log out and try to go to the watched tickets I get the above error.