6.0.1 Error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10

[gtavarez]

After migration from OTRS 5 and deploying the configurations changes in 6.0.1 the system does not send email, the log has this errors:

OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 Perl: 5.16.3 OS: linux Time: Mon Dec 4 15:22:03 2017

OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 CommunicationLog(ID:18578,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:30866)::Kernel::System::MailQueue => Permanent sending problem or we reached the sending attempt limit. Message will be removed

OTRS-CGI-10 Need module!

Any help will be appretiated.

[sommerzeit]

Hello,

I'm getting a similar error message:

Code: Select all

Mon Jan 8 10:33:09 2018	error	OTRS-otrs.Console.pl-Maint::Email::MailQueue-10	There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 Perl: 5.24.1 OS: linux Time: Mon Jan 8 10:33:08 2018

Mon Jan 8 10:33:08 2018	error	OTRS-otrs.Console.pl-Maint::Email::MailQueue-10	The communication '997' is already closed, can't be used.

But so far all e-mails have been sent.

[Loke]

I have had a problem where i can receive my ticket with the mail. But the system cant send a reponse from that same mail service.

Where do you find the error message system?
I would like to know if its the exact same problem i have had. And if you have found any solutions to it yet?

[ERPL]

Almost Same issue here...

Fri Apr 27 08:00:17 2018 error OTRS-otrs.Console.pl-Maint::Email::MailQueue-63 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-63 Perl: 5.22.1 OS: linux Time: Fri Apr 27 08:00:16 2018
Fri Apr 27 08:00:17 2018 error OTRS-otrs.Console.pl-Maint::Email::MailQueue-63 CommunicationLog(ID:30415,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:58919)::Kernel::System::MailQueue => Permanent sending problem or we reached the sending attempt limit. Message will be removed


Anyone can help?

[kmx]

Try this:

/opt/otrs/bin/Cron.sh stop
/opt/otrs/bin/otrs.Daemon.pl stop

Wait till all daemons finish, and than

/opt/otrs/bin/Cron.sh start

I faced with same issue, and think, that there are some race conditions when you start Daemons simultaneously with
/opt/otrs/bin/Cron.sh start
and
/opt/otrs/bin/otrs.Daemon.pl start

So, let Cron.sh start daemons for you

Please, comment if it helps.