After migration from OTRS 5 and deploying the configurations changes in 6.0.1 the system does not send email, the log has this errors:
OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 Perl: 5.16.3 OS: linux Time: Mon Dec 4 15:22:03 2017
OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 CommunicationLog(ID:18578,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:30866)::Kernel::System::MailQueue => Permanent sending problem or we reached the sending attempt limit. Message will be removed
OTRS-CGI-10 Need module!
Any help will be appretiated.
6.0.1 Error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10
Moderator: crythias
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- Znuny newbie
- Posts: 11
- Joined: 15 Dec 2017, 17:12
- Znuny Version: 6.0.2
- Real Name: Florian Sommer
Re: 6.0.1 Error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10
Hello,
I'm getting a similar error message:
But so far all e-mails have been sent.
I'm getting a similar error message:
Code: Select all
Mon Jan 8 10:33:09 2018 error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 Perl: 5.24.1 OS: linux Time: Mon Jan 8 10:33:08 2018
Mon Jan 8 10:33:08 2018 error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 The communication '997' is already closed, can't be used.
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- Znuny newbie
- Posts: 2
- Joined: 11 Jan 2018, 13:47
- Znuny Version: Ver.5
- Real Name: Lasse Skou Løhde
- Company: Herning Erhvervs skole
Re: 6.0.1 Error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10
I have had a problem where i can receive my ticket with the mail. But the system cant send a reponse from that same mail service.
Where do you find the error message system?
I would like to know if its the exact same problem i have had. And if you have found any solutions to it yet?
Where do you find the error message system?
I would like to know if its the exact same problem i have had. And if you have found any solutions to it yet?
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- Znuny newbie
- Posts: 4
- Joined: 23 Apr 2018, 16:05
- Znuny Version: 6.06.00
- Real Name: Andrea Pedinotti
- Company: Erp Logic
Re: 6.0.1 Error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10
Almost Same issue here...
Fri Apr 27 08:00:17 2018 error OTRS-otrs.Console.pl-Maint::Email::MailQueue-63 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-63 Perl: 5.22.1 OS: linux Time: Fri Apr 27 08:00:16 2018
Fri Apr 27 08:00:17 2018 error OTRS-otrs.Console.pl-Maint::Email::MailQueue-63 CommunicationLog(ID:30415,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:58919)::Kernel::System::MailQueue => Permanent sending problem or we reached the sending attempt limit. Message will be removed
Anyone can help?
Fri Apr 27 08:00:17 2018 error OTRS-otrs.Console.pl-Maint::Email::MailQueue-63 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-63 Perl: 5.22.1 OS: linux Time: Fri Apr 27 08:00:16 2018
Fri Apr 27 08:00:17 2018 error OTRS-otrs.Console.pl-Maint::Email::MailQueue-63 CommunicationLog(ID:30415,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:58919)::Kernel::System::MailQueue => Permanent sending problem or we reached the sending attempt limit. Message will be removed
Anyone can help?
Re: 6.0.1 Error OTRS-otrs.Console.pl-Maint::Email::MailQueue-10
Try this:
/opt/otrs/bin/Cron.sh stop
/opt/otrs/bin/otrs.Daemon.pl stop
Wait till all daemons finish, and than
/opt/otrs/bin/Cron.sh start
I faced with same issue, and think, that there are some race conditions when you start Daemons simultaneously with
/opt/otrs/bin/Cron.sh start
and
/opt/otrs/bin/otrs.Daemon.pl start
So, let Cron.sh start daemons for you
Please, comment if it helps.
/opt/otrs/bin/Cron.sh stop
/opt/otrs/bin/otrs.Daemon.pl stop
Wait till all daemons finish, and than
/opt/otrs/bin/Cron.sh start
I faced with same issue, and think, that there are some race conditions when you start Daemons simultaneously with
/opt/otrs/bin/Cron.sh start
and
/opt/otrs/bin/otrs.Daemon.pl start
So, let Cron.sh start daemons for you
Please, comment if it helps.