Hello all
I'm looking for a solution to hide a "Priority" field in Customer portal once customer tries to reply in a ticket.
is it somehow possible to disable this field only when user is replying to a ticket. The field still should be enabled when user is creating new ticket.
Thank you in advance for all your help.
Disable "Priority" field when replying in Customer portal
Moderator: crythias
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- Znuny newbie
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Disable "Priority" field when replying in Customer portal
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Re: Disable "Priority" field when replying in Customer portal
Hi,
Sysconfig Customer Ticket View Zoom
Florian
Sysconfig Customer Ticket View Zoom
Florian
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Znuny newbie
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- Joined: 23 Sep 2019, 12:55
- Znuny Version: 6.0.17
- Real Name: Herbert Steininger
- Company: Max Planck Institute of Psychiatry
Re: Disable "Priority" field when replying in Customer portal
Hi,
i also don't want customer to set/change priority, but i could not find:
> Sysconfig Customer Ticket View Zoom
as mentioned above
I already set
Ticket::Frontend::CustomerTicketMessage###Priority
to 0, so they cant set/change it when creating a ticket, but they can still change it when replying to that ticket.
So how could i disable priority for customer when they reply to a ticket.
Only agents should be able to do so.
Thanks in advance,
Herbert
i also don't want customer to set/change priority, but i could not find:
> Sysconfig Customer Ticket View Zoom
as mentioned above
I already set
Ticket::Frontend::CustomerTicketMessage###Priority
to 0, so they cant set/change it when creating a ticket, but they can still change it when replying to that ticket.
So how could i disable priority for customer when they reply to a ticket.
Only agents should be able to do so.
Thanks in advance,
Herbert
Last edited by hsteininger on 17 Dec 2020, 18:13, edited 1 time in total.
Re: Disable "Priority" field when replying in Customer portal
Well for me it is in the path mentioned:
Ticket::Frontend::CustomerTicketZoom###Priority
For new tickets:
Ticket::Frontend::CustomerTicketMessage###Priority
Ticket::Frontend::CustomerTicketZoom###Priority
For new tickets:
Ticket::Frontend::CustomerTicketMessage###Priority
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 5
- Joined: 23 Sep 2019, 12:55
- Znuny Version: 6.0.17
- Real Name: Herbert Steininger
- Company: Max Planck Institute of Psychiatry
Re: Disable "Priority" field when replying in Customer portal
Thanks Mate,
that did the Job.
Thanks.
that did the Job.
Thanks.