Disable "Priority" field when replying in Customer portal

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ThomasPL10
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Disable "Priority" field when replying in Customer portal

Post by ThomasPL10 »

Hello all

I'm looking for a solution to hide a "Priority" field in Customer portal once customer tries to reply in a ticket.
is it somehow possible to disable this field only when user is replying to a ticket. The field still should be enabled when user is creating new ticket.

Thank you in advance for all your help.
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wurzel
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Re: Disable "Priority" field when replying in Customer portal

Post by wurzel »

Hi,

Sysconfig Customer Ticket View Zoom

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hsteininger
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Re: Disable "Priority" field when replying in Customer portal

Post by hsteininger »

Hi,

i also don't want customer to set/change priority, but i could not find:
> Sysconfig Customer Ticket View Zoom
as mentioned above

I already set
Ticket::Frontend::CustomerTicketMessage###Priority
to 0, so they cant set/change it when creating a ticket, but they can still change it when replying to that ticket.

So how could i disable priority for customer when they reply to a ticket.
Only agents should be able to do so.

Thanks in advance,
Herbert
Last edited by hsteininger on 17 Dec 2020, 18:13, edited 1 time in total.
jojo
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Re: Disable "Priority" field when replying in Customer portal

Post by jojo »

Well for me it is in the path mentioned:
Ticket::Frontend::CustomerTicketZoom###Priority

For new tickets:
Ticket::Frontend::CustomerTicketMessage###Priority
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hsteininger
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Joined: 23 Sep 2019, 12:55
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Real Name: Herbert Steininger
Company: Max Planck Institute of Psychiatry

Re: Disable "Priority" field when replying in Customer portal

Post by hsteininger »

Thanks Mate,

that did the Job.

:D

Thanks.
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