Hi everyone,
I'm trying to make Priority and Queue invisible when a Customer is creating a new ticket.
This was possible before with a little editing in the template file as you can see in the topic viewtopic.php?t=5433
The template file was located in: Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl, but this was a long time ago.
Does anyone know how I can achieve the same thing?
Regards,
Nathan
[SOLVED] Make Priority and Queue invisible inside ticket creation
Moderator: crythias
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- Znuny newbie
- Posts: 4
- Joined: 31 Dec 2015, 13:17
- Znuny Version: Version 6
- Real Name: Nathan
- Company: Print
[SOLVED] Make Priority and Queue invisible inside ticket creation
Last edited by nathanb on 27 Nov 2017, 16:15, edited 1 time in total.
Re: Make Priority and Queue invisible inside ticket creation
thats possible via System Configuration
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 4
- Joined: 31 Dec 2015, 13:17
- Znuny Version: Version 6
- Real Name: Nathan
- Company: Print
Re: Make Priority and Queue invisible inside ticket creation
Hi Jojo,
Great! Found it under
- Ticket::Frontend::CustomerTicketMessage###Priority
- Ticket::Frontend::CustomerTicketMessage###Queue
Thanks for pointing me in the right direction.
Regards,
Nathan
Great! Found it under
- Ticket::Frontend::CustomerTicketMessage###Priority
- Ticket::Frontend::CustomerTicketMessage###Queue
Thanks for pointing me in the right direction.
Regards,
Nathan