[SOLVED] Make Priority and Queue invisible inside ticket creation

Moderator: crythias

Post Reply
nathanb
Znuny newbie
Posts: 4
Joined: 31 Dec 2015, 13:17
Znuny Version: Version 6
Real Name: Nathan
Company: Print

[SOLVED] Make Priority and Queue invisible inside ticket creation

Post by nathanb »

Hi everyone,

I'm trying to make Priority and Queue invisible when a Customer is creating a new ticket.
This was possible before with a little editing in the template file as you can see in the topic viewtopic.php?t=5433
The template file was located in: Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl, but this was a long time ago.
Does anyone know how I can achieve the same thing?

Regards,

Nathan
Last edited by nathanb on 27 Nov 2017, 16:15, edited 1 time in total.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Make Priority and Queue invisible inside ticket creation

Post by jojo »

thats possible via System Configuration
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
nathanb
Znuny newbie
Posts: 4
Joined: 31 Dec 2015, 13:17
Znuny Version: Version 6
Real Name: Nathan
Company: Print

Re: Make Priority and Queue invisible inside ticket creation

Post by nathanb »

Hi Jojo,

Great! Found it under
- Ticket::Frontend::CustomerTicketMessage###Priority
- Ticket::Frontend::CustomerTicketMessage###Queue

Thanks for pointing me in the right direction.

Regards,

Nathan
Post Reply