Timeout of 600 seconds reached, killing child process!

[zbigniew]

How to fix this or stop sending mail with error:
Subject: OTRS Scheduler Daemon Cron: MailAccountFetch
Message: Error: Timeout of 600 seconds reached, killing child process!

I found it is send by this configuration item:
Daemon::SchedulerTaskWorker::NotificationRecipientEmail

[zzz]

Hello zbigniew,

you should check your email connection and find the error. Try the '--debug' paramater in the SysConfig Daemon::SchedulerCronTaskManager::Task###MailAccountFetch.

Best regards
Emin

2020 Edit: If you only get the message from time to time, it's very well possible that your mail server (e.g. Exchange Online) is having a temporary timeout.

[justify]

I have the exact same problem. But not all mail fetch processes are affected. Not sure what is causing this. Those mentioned parameters don't seem to work either.

[sommerzeit]

I also have the same problem. I get the message, but I don't see any impact.
All e-mails are getting fetched without problems...

I've added the --debug parameter - where can I find the logs for this?
Edit: I see, I get the messages in the system protocol and per email.

Code: Select all

ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-10 Perl: 5.24.1 OS: linux Time: Fri Jan  5 14:50:17 2018

 Message: FetchMail bin was not found

 Traceback (2935): 
   Module: Kernel::System::FetchMail::Fetch Line: 163
   Module: (eval) Line: 144
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 235
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 137

Edit2:
The message fetchmail bin was not found can be disabled by deactivating Daemon::SchedulerCronTaskManager::Task###FetchMail in sysconfig.
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