Hi!
I can't find how it is possible to change CommunicationChannel for Web requests (created via customer portal). Before update from 5 version it was working properly - ticket created "via OTRS". After update all new tickets are created via Phone"
In sysconfig there are 4 types (Chat, Phone, OTRS, Email).
System -> Configuration -> Core CommunicationChannel
After update - the ticket is created via customer portal.
Before update - the ticket is also created via customer portal.
Thank You in advance!
6.0.1 problem after upgrade (CommunicationChannel)
Moderator: crythias
6.0.1 problem after upgrade (CommunicationChannel)
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Re: 6.0.1 problem after upgrade (CommunicationChannel)
Hi!
The solution is: Bug 13385 - Customer web request results in a phone article
You need to edit the line 251 in /opt/otrs/Kernel/Modules/CustomerTicketMessage.pm
"Phone" -> "Internal"
The solution is: Bug 13385 - Customer web request results in a phone article
You need to edit the line 251 in /opt/otrs/Kernel/Modules/CustomerTicketMessage.pm
"Phone" -> "Internal"
Code: Select all
my $ArticleBackendObject = $ArticleObject->BackendForChannel( ChannelName => 'Internal' );