6.0.1 problem after upgrade
Moderator: crythias
6.0.1 problem after upgrade
Hi,
I've just upgrade my otrs test to 6.0.1. During the script i noticed some issue about 3rd party packages not core. Anyway after script has been finished i tried to get GUI but i got an errror:
An Error Occurred
file error - JSDataInsert: not found
Anyone could help me?
Thanks,
I've just upgrade my otrs test to 6.0.1. During the script i noticed some issue about 3rd party packages not core. Anyway after script has been finished i tried to get GUI but i got an errror:
An Error Occurred
file error - JSDataInsert: not found
Anyone could help me?
Thanks,
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Re: 6.0.1 problem after upgrade
Which file? Did you upgrade the 3rd party addons?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: 6.0.1 problem after upgrade
I tried to run UpgradeAll but i encountered an error. Now i tried to remove them from CLI with Admin::Package::Uninstall but same error
Re: 6.0.1 problem after upgrade
index.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 949.
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Re: 6.0.1 problem after upgrade
Do you have Znuny addons in your local repository ?
I encountered the same issue, removed all local Znuny addons before performing the upgrade and no issue now.
I encountered the same issue, removed all local Znuny addons before performing the upgrade and no issue now.
Running OTRS 6 Community Edition (6.0.30) on CentOS 7.9/MYSQL/Apache2
Re: 6.0.1 problem after upgrade
in error.log file I still have errors about Znuny:
[Fri Jan 19 10:42:06.087620 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::Output::HTML::Layout::Template::Output Line: 203
[Fri Jan 19 10:42:06.087638 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::Output::HTML::Layout::Footer Line: 1616
[Fri Jan 19 10:42:06.087656 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::Output::HTML::Layout::FatalError Line: 949
[Fri Jan 19 10:42:06.087675 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::Output::HTML::Layout::Template::Output Line: 207
[Fri Jan 19 10:42:06.087692 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::Output::HTML::Layout::Login Line: 878
[Fri Jan 19 10:42:06.087711 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::System::Web::InterfaceAgent::Run Line: 221
[Fri Jan 19 10:42:06.087726 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40
[Fri Jan 19 10:42:06.087729 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215:
[Fri Jan 19 10:42:06.087782 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: [Fri Jan 19 10:42:06 2018] index.pl: Use of uninitialized value in substitution (s///) at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/FilterElementPost/Znuny4OTRSRemoveBSAdvertisements.pm line 308.
[Fri Jan 19 10:42:06.087891 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: [Fri Jan 19 10:42:06 2018] index.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 949.
[Fri Jan 19 10:42:30.957998 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: ERROR: OTRS-CGI-82 Perl: 5.16.3 OS: linux Time: Fri Jan 19 10:42:30 2018
[Fri Jan 19 10:42:30.958077 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.958129 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Message: file error - JSDataInsert: not found
[Fri Jan 19 10:42:30.958139 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.958157 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: RemoteAddress: xxx.xxx.xxx.xxx
[Fri Jan 19 10:42:30.958185 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: RequestURI: /index.pl?Action=PreLogin&RequestedURL=
[Fri Jan 19 10:42:30.958193 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.958206 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Traceback (31623):
[Fri Jan 19 10:42:30.958239 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Template::Output Line: 203
[Fri Jan 19 10:42:30.958267 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Login Line: 878
[Fri Jan 19 10:42:30.958297 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::System::Web::InterfaceAgent::Run Line: 221
[Fri Jan 19 10:42:30.958323 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40
[Fri Jan 19 10:42:30.958331 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.991405 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: ERROR: OTRS-CGI-82 Perl: 5.16.3 OS: linux Time: Fri Jan 19 10:42:30 2018
[Fri Jan 19 10:42:30.991454 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.991471 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Message: file error - JSDataInsert: not found
[Fri Jan 19 10:42:30.991475 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.991484 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: RemoteAddress: xxx.xxx.xxx.xxx
[Fri Jan 19 10:42:30.991500 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: RequestURI: /index.pl?Action=PreLogin&RequestedURL=
[Fri Jan 19 10:42:30.991503 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.991511 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Traceback (31623):
[Fri Jan 19 10:42:30.991530 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Template::Output Line: 203
[Fri Jan 19 10:42:30.991548 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Footer Line: 1616
[Fri Jan 19 10:42:30.991566 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::FatalError Line: 949
[Fri Jan 19 10:42:30.991586 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Template::Output Line: 207
[Fri Jan 19 10:42:30.991603 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Login Line: 878
[Fri Jan 19 10:42:30.991622 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::System::Web::InterfaceAgent::Run Line: 221
[Fri Jan 19 10:42:30.991637 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40
[Fri Jan 19 10:42:30.991640 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.991693 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: [Fri Jan 19 10:42:30 2018] index.pl: Use of uninitialized value in substitution (s///) at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/FilterElementPost/Znuny4OTRSRemoveBSAdvertisements.pm line 308.
[Fri Jan 19 10:42:30.991739 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: [Fri Jan 19 10:42:30 2018] index.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 949
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Re: 6.0.1 problem after upgrade
Hi,
As I mentioned in your other topic: upgrade all 3rd party packages, and also Znuny4OTRS-Repo via shell.
- Roy
As I mentioned in your other topic: upgrade all 3rd party packages, and also Znuny4OTRS-Repo via shell.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: 6.0.1 problem after upgrade
thanks root... I modified too many files and it's difficult for me to upgrade 3rd party packages now. Next steps:
1) recover my old DB
2) revert back to the latest snapshot my virtual machine
3) try again upgrade process
1) recover my old DB
2) revert back to the latest snapshot my virtual machine
3) try again upgrade process
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Re: 6.0.1 problem after upgrade
Learn it the hard wayruzzetto wrote:thanks root... I modified too many files
I recommend using the Custom/ folder and packaging the files.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: 6.0.1 problem after upgrade
So what do you suggest in order to perform a fine update? Are there any preliminar steps to do before upgrading system?