6.0.1 problem after upgrade

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ruzzetto

6.0.1 problem after upgrade

Post by ruzzetto »

Hi,
I've just upgrade my otrs test to 6.0.1. During the script i noticed some issue about 3rd party packages not core. Anyway after script has been finished i tried to get GUI but i got an errror:

An Error Occurred
file error - JSDataInsert: not found

Anyone could help me?
Thanks,
reneeb
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Re: 6.0.1 problem after upgrade

Post by reneeb »

Which file? Did you upgrade the 3rd party addons?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
ruzzetto

Re: 6.0.1 problem after upgrade

Post by ruzzetto »

I tried to run UpgradeAll but i encountered an error. Now i tried to remove them from CLI with Admin::Package::Uninstall but same error
ruzzetto

Re: 6.0.1 problem after upgrade

Post by ruzzetto »

index.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 949.
ruzzetto

Re: 6.0.1 problem after upgrade

Post by ruzzetto »

anyone has experienced same issue?
S1lv3rW1z4rd
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Re: 6.0.1 problem after upgrade

Post by S1lv3rW1z4rd »

Do you have Znuny addons in your local repository ?
I encountered the same issue, removed all local Znuny addons before performing the upgrade and no issue now.
Running OTRS 6 Community Edition (6.0.30) on CentOS 7.9/MYSQL/Apache2
ruzzetto

Re: 6.0.1 problem after upgrade

Post by ruzzetto »

in error.log file I still have errors about Znuny:
[Fri Jan 19 10:42:06.087620 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::Output::HTML::Layout::Template::Output Line: 203
[Fri Jan 19 10:42:06.087638 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::Output::HTML::Layout::Footer Line: 1616
[Fri Jan 19 10:42:06.087656 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::Output::HTML::Layout::FatalError Line: 949
[Fri Jan 19 10:42:06.087675 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::Output::HTML::Layout::Template::Output Line: 207
[Fri Jan 19 10:42:06.087692 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::Output::HTML::Layout::Login Line: 878
[Fri Jan 19 10:42:06.087711 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: Kernel::System::Web::InterfaceAgent::Run Line: 221
[Fri Jan 19 10:42:06.087726 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40
[Fri Jan 19 10:42:06.087729 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215:
[Fri Jan 19 10:42:06.087782 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: [Fri Jan 19 10:42:06 2018] index.pl: Use of uninitialized value in substitution (s///) at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/FilterElementPost/Znuny4OTRSRemoveBSAdvertisements.pm line 308.
[Fri Jan 19 10:42:06.087891 2018] [cgi:error] [pid 31128] [client xxx.xxx.xxx.xxx:51124] AH01215: [Fri Jan 19 10:42:06 2018] index.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 949.
[Fri Jan 19 10:42:30.957998 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: ERROR: OTRS-CGI-82 Perl: 5.16.3 OS: linux Time: Fri Jan 19 10:42:30 2018
[Fri Jan 19 10:42:30.958077 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.958129 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Message: file error - JSDataInsert: not found
[Fri Jan 19 10:42:30.958139 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.958157 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: RemoteAddress: xxx.xxx.xxx.xxx
[Fri Jan 19 10:42:30.958185 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: RequestURI: /index.pl?Action=PreLogin&RequestedURL=
[Fri Jan 19 10:42:30.958193 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.958206 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Traceback (31623):
[Fri Jan 19 10:42:30.958239 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Template::Output Line: 203
[Fri Jan 19 10:42:30.958267 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Login Line: 878
[Fri Jan 19 10:42:30.958297 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::System::Web::InterfaceAgent::Run Line: 221
[Fri Jan 19 10:42:30.958323 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40
[Fri Jan 19 10:42:30.958331 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.991405 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: ERROR: OTRS-CGI-82 Perl: 5.16.3 OS: linux Time: Fri Jan 19 10:42:30 2018
[Fri Jan 19 10:42:30.991454 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.991471 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Message: file error - JSDataInsert: not found
[Fri Jan 19 10:42:30.991475 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.991484 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: RemoteAddress: xxx.xxx.xxx.xxx
[Fri Jan 19 10:42:30.991500 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: RequestURI: /index.pl?Action=PreLogin&RequestedURL=
[Fri Jan 19 10:42:30.991503 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.991511 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Traceback (31623):
[Fri Jan 19 10:42:30.991530 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Template::Output Line: 203
[Fri Jan 19 10:42:30.991548 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Footer Line: 1616
[Fri Jan 19 10:42:30.991566 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::FatalError Line: 949
[Fri Jan 19 10:42:30.991586 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Template::Output Line: 207
[Fri Jan 19 10:42:30.991603 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::Output::HTML::Layout::Login Line: 878
[Fri Jan 19 10:42:30.991622 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: Kernel::System::Web::InterfaceAgent::Run Line: 221
[Fri Jan 19 10:42:30.991637 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40
[Fri Jan 19 10:42:30.991640 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215:
[Fri Jan 19 10:42:30.991693 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: [Fri Jan 19 10:42:30 2018] index.pl: Use of uninitialized value in substitution (s///) at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/FilterElementPost/Znuny4OTRSRemoveBSAdvertisements.pm line 308.
[Fri Jan 19 10:42:30.991739 2018] [cgi:error] [pid 31130] [client xxx.xxx.xxx.xxx:51128] AH01215: [Fri Jan 19 10:42:30 2018] index.pl: Use of uninitialized value in concatenation (.) or string at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 949
root
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Re: 6.0.1 problem after upgrade

Post by root »

Hi,

As I mentioned in your other topic: upgrade all 3rd party packages, and also Znuny4OTRS-Repo via shell.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
ruzzetto

Re: 6.0.1 problem after upgrade

Post by ruzzetto »

thanks root... I modified too many files and it's difficult for me to upgrade 3rd party packages now. Next steps:
1) recover my old DB
2) revert back to the latest snapshot my virtual machine
3) try again upgrade process
root
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Re: 6.0.1 problem after upgrade

Post by root »

ruzzetto wrote:thanks root... I modified too many files
Learn it the hard way ;-)

I recommend using the Custom/ folder and packaging the files.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
ruzzetto

Re: 6.0.1 problem after upgrade

Post by ruzzetto »

So what do you suggest in order to perform a fine update? Are there any preliminar steps to do before upgrading system?
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