6.0.1 QueueView very slow and error message

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akipt
OTRS newbie
Posts: 7
Joined: 14 Mar 2016, 14:05
OTRS Version?: 5.0.7

6.0.1 QueueView very slow and error message

Postby akipt » 23 Nov 2017, 15:12

Hey,

just updated my OTRS Free from 5.0.24 to 6.0.1

Updatescripts runs without errors and I also set the right permissions, but if I login, goto QueueView and click on a queue (with 7 active tickets) it takes about 7-8 seconds to to load the page. It doesnt deppend on the used browser/CPU/DB-connection

Also the log shows the following error:

Code: Select all

Recent Log Entries   Time    Priority    Facility    Message
Thu Nov 23 14:00:28 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 14:00:28 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:54:37 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:54:37 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:53:40 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:53:40 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:47:07 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:47:07 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:44:39 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:44:39 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:42:38 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:42:38 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:40:33 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:40:33 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:40:19 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:40:19 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:38:02 2017    error    OTRS-CGI-10    Need GroupName!
Thu Nov 23 13:38:02 2017    error    OTRS-CGI-10    Need GroupName!


Maybe there is correlation between this two events.

Thanky you very much!
Julius

akipt
OTRS newbie
Posts: 7
Joined: 14 Mar 2016, 14:05
OTRS Version?: 5.0.7

Re: 6.0.1 QueueView very slow and error message

Postby akipt » 15 Dec 2017, 14:04

Problem still exists with 6.0.2

Nobody an idea?

Thank you

root
Moderator
Posts: 986
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: 6.0.1 QueueView very slow and error message

Postby root » 15 Dec 2017, 14:47

Hi,

I would check, after clearing the log, if this error came up when updating AgentTicketQueue. If yes, look into the System Configuration if there's any settings change which belongs to the module.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out http://znuny.com/


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