Our production is currently at 5.0.23; I am currently testing the migration to 6.0.1.
I ran into issues with the Package Manager.
I first tried otrs.Console.pl Admin::Package::UpgradeAll - which gave me the error:
The following packages could not be found in the online repositories...
General Catalog
ITSM
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
ImportExport
I then tried otrs.Console.pl Admin::Package::Install ITSM-6.0.1 - which gave me the following:
Message: MySQL server has gone away, SQL: 'INSERT INTO package_repository (name, version, vendor, filename, content_type, content, install_status, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, 'text/xml', ?, 'not installed', '2017-11-22 17:48:57', 1, 2017-11-22-17:48:57), 1)'
I did check the my.cnf file, it shows max_allowed_packet=48M
I was able to install each of the ITSM 'sub-components' one OPM at a time. The Package Manager within the GUI shows all components installed with no issues.
6.0.1 Issue updating Packages
Moderator: crythias
Re: 6.0.1 Issue updating Packages
for the upgrade all you have to change the used repository in the sysconfig (best would be before migration).
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: 6.0.1 Issue updating Packages
That would make sense - I'll give that a go at my next test.
So far everything looks great. I like the new Admin layout.
So far everything looks great. I like the new Admin layout.
Re: 6.0.1 Issue updating Packages
Hi,
i have the same problem. How can i change the repository and what is the new repository?
I did not found anything here: https://doc.otrs.com/doc/manual/admin/6 ... index.html
best regards
i have the same problem. How can i change the repository and what is the new repository?
I did not found anything here: https://doc.otrs.com/doc/manual/admin/6 ... index.html
best regards
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Re: 6.0.1 Issue updating Packages
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Re: 6.0.1 Issue updating Packages
This seems to be my sticking point upgrading from 6.0.x to 6.0.22
In to which config file do I put the correct repository information please?
Many thanks!
In to which config file do I put the correct repository information please?
Many thanks!
OTRS 6.0.x on Ubuntu 18.04 on physical hardware with MySql