Backend ERROR: OTRS-CGI-10 Perl: 5.22.1 OS: linux Time: Wed Nov 22 16:18:14 2017
In the OTRS log it says:Message: Impossible to send message to: "Hans Potharst" <hans.potharst@live.nl>, "Rob Smit" <rob@standexmedia.nl>, "Raymond Manuhutu" <raymond@standexmedial.nl> .
RemoteAddress: 82.95.238.35
RequestURI: /otrs/index.pl
Traceback (8192):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2271
Module: Kernel::Modules::AgentTicketEmail::Run Line: 1358
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Can't send message: 421[Net::SMTP::_SSL] Connection closed! Enable Net::SMTP debug for more info!
I enabled debugging like this:
cd /opt/otrs/Kernel/System/Email
nano SMTP.pm
Comment out the " $Self->{Debug} = $Param{Debug} || 0;" in SMTP.pm and replace it with this line:
$Self->{Debug} = 1000;
Then see what is going on in the log.
cd /var/log/apache2
nano error.log
All i see there is basically the same error info:
Another example:ERROR: OTRS-CGI-10 Perl: 5.22.1 OS: linux Time: Wed Nov 22 16:18:14 2017
Message: Impossible to send message to: "Hans Potharst" <hans.potharst@live.nl>, "Rob Smit" <rob@standexmedia.nl>, "Raymond Manuhutu" <raymond@standexmedial.nl> .
RemoteAddress: 82.95.238.35
RequestURI: /otrs/index.pl
Traceback (8192):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2271
Module: Kernel::Modules::AgentTicketEmail::Run Line: 1358
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Am i doing the debugging correctly? I'm editing SMTP.pm but my sendmail module is SMTPS.Backend ERROR: OTRS-CGI-10 Perl: 5.22.1 OS: linux Time: Wed Nov 22 16:23:53 2017
Message: Impossible to send message to: "Jeanine Branderhorst" <info@brightline-teleservice.nl> .
RemoteAddress: 82.95.238.35
RequestURI: /otrs/index.pl
Traceback (9823):
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2271
Module: Kernel::Modules::AgentTicketCompose::Run Line: 859
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Please help!