[SOLVED] Restore not completely working

[JHS]

Hello guys

I have a question regarding a restore.
We are currently using OTRS 5.0.13 in production and we would like to setup another server (same OS, same OTRS version) with a copy of the production database.
We are using the provided backup.pl and restore.pl scripts in the /opt/otrs/scripts/ directory.

We basically did the following:
[*]Installed CentOS 7, mysql, OTRS 5.0.13
[*]Installed OTRS and finished connection to DB using the webinstaller (installer.pl) (so we have a clean OTRS system) This all works
[*]Created a backup of the production system using /opt/otrs/scripts/backup.pl
[*]Placed the backup of the production system on the test system and executed the following command to restore:

Code: Select all

/opt/otrs/scripts/restore.pl -b /root/otrs_backup/20171121_2300 -d /opt/otrs/

The restore.pl script finishes without any errors.

When I try to login using the agent portal using Chrome, I'm greeted with the message "Session invalid. Please log in again."
I can login through internet explorer, but once I log in to my user (or any other user for that matter). I don't see any tickets on the dashboard.
I don't see the admin button anymore on the top.
When I try to create a ticket, I can find customers, but not queues.
I checked the database for the tickets and queues and can find them, like they are on the production server
I've tried this with 2 admin users, and they both show the same issues.

Any ideas?

[root]

Hi,

What's teh content of the folder /root/otrs_backup/20171121_2300?

- Roy

[JHS]

Hi,

What's teh content of the folder /root/otrs_backup/20171121_2300?

- Roy

The following 3 files:
application.tar.gz
config.tar.gz
databasebackup.sql.gz

so basically the output of the backup.pl script on the production server

[jojo]

did you delete the caches

[JHS]

did you delete the caches

I did not... I knew it was something small... This fixed it.

I still can't log on using chrome though, but I probably have to remove the chrome cache and cookies for that.

I executed following commands:

Code: Select all

su otrs
perl /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete