[solved] FAQAccess.pm

[maaathieu]

Hi

When I try to remove the FAQ module that I don't use, I have a lot of warning in my logs:

Code: Select all

OTRS-otrs.Console.pl-Maint::Stats::Dashboard::Generate-10[22471]: [Error][Kernel::System::Stats::GetObjectBehaviours][Line:1121]: Can't locate Kernel/System/Stats/Static/FAQAccess.pm in @INC (you may need to install the Kernel::System::Stats::Static::FAQAccess module) (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.24.1 /usr/local/share/perl/5.24.1 /usr/lib/x86_64-linux-gnu/perl5/5.24 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.24 /usr/share/perl/5.24 /usr/local/lib/site_perl /usr/lib/x86_64-linux-gnu/perl-base) at /opt/otrs/Kernel/System/Main.pm line 81.

is this module mandatory ? can't it be removed ?

Thanks,

[jojo]

Did you remove it via package manager. Did you remove the FAQ bases stats afterwards and restarted the webserver?

[maaathieu]

I tried with the packer manager and the command line, with the same result.

I noticed a few entries concerning the FAQ were remaining in the user_preferences table, so I deleted them manually, but I still have the error message.


How should I delete the FAQ bases stats ?

thanks
Mat

[maaathieu]

ok, I found how to remove the FAQ stats.
Since I did that, no more error message, problem seems solved.

thanks

[GustavG]

Would be nice to know what you did, because I have the same problem.