merge tickets with bulk action without opening new ticket

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sysadm1n
Znuny newbie
Posts: 5
Joined: 14 Nov 2017, 08:50
Znuny Version: 5s free

merge tickets with bulk action without opening new ticket

Post by sysadm1n »

Hello,

I can't find the place where I can define that when I collect tickets with the bulk action, the new ticket doesn't get opened, but I stay in the view of my queue.
Example: I sort through my queue, find tickets that belong together (customer has sent several tickets) and merge them with the bulk action. Unfortunately, this new summary ticket will open immediately. But I would like to sort further and not edit the ticket directly.
Where could I set it?

OTRS-Version: 5s free

Thanks for your help.
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