HTML in Notifications

Moderator: crythias

OTRS newbie
Posts: 18
Joined: 13 Mar 2015, 18:34
OTRS Version?: 3.1.3
Real Name: Rich Hagan
Company: Victorinox Swiss Army, Inc.

HTML in Notifications

Postby RichH » 13 Nov 2017, 19:42


I need to embed HTML in the Notifications (events) messages that are sent to our customers. The notification control only allows text and OTRS tags. Is there anyway to change to control to allow HTML (like the Auto responses/Response control)?

My system info is:

OTRS Version: 3.3.12
OS: CentOS 6.5
Database: mysql 5.1.73
Perl Version: 5.10


Posts: 14082
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master

Re: HTML in Notifications

Postby jojo » 13 Nov 2017, 20:43

Upgrade to the latest version of OTRS (actually 5.0.23) or next week to OTRS 6.0.1

Please also note that 3.3. is end of life and will not receive any updates (including security bugfixing) after 21nd of November
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

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