Remove Subject from Article

Moderator: crythias

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josiahsequoyah
Znuny newbie
Posts: 7
Joined: 26 Sep 2017, 21:53
Znuny Version: 6.0.0.beta1
Real Name: Josiah Huff
Company: Automation Concepts

Remove Subject from Article

Post by josiahsequoyah »

I would like to remove the Subject field from articles. For example when a note is created or responsible is changed or your closing a ticket, etc. I've looked quite a bit and could not find this in the SysConfig. Are there any reasons why OTRS might have to have that field? If so, is there a way I can just make it not-mandatory?
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Remove Subject from Article

Post by root »

Hi,

every article is a combination of subject and body. The only way is to set a default value for the subject. This can be done for each view.

- Roy
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