Can't insert FAQ Article into new ticket

[lido]

Hi there,

I've installed FAQ 6 Beta 1 onto my OTRS 6 Beta 5 installation and I'm running into some issues.

So, when I'm creating a new Email or Phone ticket, if I click the FAQ link (above the richtext editor and right next to "Customer User"), a modal window opens where it shows the available FAQ articles.
Once we select a FAQ article, there's a button at the bottom to "Insert Full FAQ", which I assume should basically paste the faq article in the new Email or Phone ticket that's beneath the FAQ modal window.

Unfortunately, clicking the button does nothing. Also, clicking the link beside the button that states "Cancel & Close" also doesn't close the modal.

Here are some messages that I get on Chrome's console while navigating the FAQ browser inside the modal.

Code: Select all

09:53:01.198 index.pl?Action=AgentFAQZoom;ItemID=1;Nav=None:226 Error while parsing the 'sandbox' attribute: 'ms-allow-popups' is an invalid sandbox flag.
09:53:01.199 index.pl?Action=AgentFAQZoom;ItemID=1;Nav=None:248 Error while parsing the 'sandbox' attribute: 'ms-allow-popups' is an invalid sandbox flag.
09:53:01.200 index.pl?Action=AgentFAQZoom;ItemID=1;Nav=None:270 Error while parsing the 'sandbox' attribute: 'ms-allow-popups' is an invalid sandbox flag.
09:53:01.202 index.pl?Action=AgentFAQZoom;ItemID=1;Nav=None:292 Error while parsing the 'sandbox' attribute: 'ms-allow-popups' is an invalid sandbox flag.

Code: Select all

10:06:08.137 CommonJS_edb0e9a52a1a7d1a548e223c709468b2.js:1 Blocked script execution in 'https://otrs.example.com/index.pl?Action=AgentFAQZoom;Subaction=HTMLView;ItemID=1;Field=Field2;OTRSAgentInterface=7PgGqVNqBAa4iL4uOTILOx9GKuOV54O6' because the document's frame is sandboxed and the 'allow-scripts' permission is not set.
Ka @ CommonJS_edb0e9a52a1a7d1a548e223c709468b2.js:1
remove @ CommonJS_edb0e9a52a1a7d1a548e223c709468b2.js:1
Core.UI.Dialog.TargetNS.CloseDialog @ CommonJS_edb0e9a52a1a7d1a548e223c709468b2.js:1956
DefaultCloseFunction @ CommonJS_edb0e9a52a1a7d1a548e223c709468b2.js:1916
HandleClosingAction @ CommonJS_edb0e9a52a1a7d1a548e223c709468b2.js:1921
(anonymous) @ CommonJS_edb0e9a52a1a7d1a548e223c709468b2.js:1955
dispatch @ CommonJS_edb0e9a52a1a7d1a548e223c709468b2.js:1
q.handle @ CommonJS_edb0e9a52a1a7d1a548e223c709468b2.js:1

So, it appears to me that it's probably some issue with browser security settings on iframes or something like that. I've tried with Chrome, Firefox and Safari and they all display the same problem and I can't use the "Insert Full FAQ" on any of them.

Has anybody tried this latest FAQ module version that can please confirm if they're also getting this issue?

Thanks.

[jojo]

please open a bug

[lido]

Done at https://bugs.otrs.org/show_bug.cgi?id=13311

Still, if anyone here is using latest betas of otrs+faq, I would appreciate it if you could test it out and report if you also observe this issue.

Thanks.