Hi,
I've just updated to OTRS 5. I can search config items, and select them, but when I click any links, nothing happens. I can only remove the 'Action=AgentITSMConfigItemZoom;ConfigItemID=1046' from the URL to get back to the dashboard.
I've tried with Firefox, IE 11 and MS Edge.
It also happens on my staging system.
Regards
John
Can't edit config items in CMDB
Moderator: crythias
Re: Can't edit config items in CMDB
Hi,
I had similar behaviour. Resetting sysconfig for the CMDB did the trick. (latest patch level!)
Florian
I had similar behaviour. Resetting sysconfig for the CMDB did the trick. (latest patch level!)
Florian
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Re: Can't edit config items in CMDB
Hi Florian,
Thanks for the reply, but I don't quite get what you mean by "Resetting sysconfig for the CMDB"
I've tried various things, like:
bin/otrs.Console.pl Admin::ITSM::Change::Check
bin/otrs.Console.pl Maint::Loader::CacheCleanup
bin/otrs.Console.pl Maint::Config::Rebuild
None of those made any difference.
Can you explain how you reset the CMDB's sysconfig?
I've also noticed, that right clicking and link, and opening in a new tab/window works, but no links work in the original window.
Regards
John
Thanks for the reply, but I don't quite get what you mean by "Resetting sysconfig for the CMDB"
I've tried various things, like:
bin/otrs.Console.pl Admin::ITSM::Change::Check
bin/otrs.Console.pl Maint::Loader::CacheCleanup
bin/otrs.Console.pl Maint::Config::Rebuild
None of those made any difference.
Can you explain how you reset the CMDB's sysconfig?
I've also noticed, that right clicking and link, and opening in a new tab/window works, but no links work in the original window.
Regards
John
Re: Can't edit config items in CMDB
Hi,
check Sysconfig -> CMDB Module all settings and klick on the "reset button" of the settings. (make a backup first)
regards
Florian
check Sysconfig -> CMDB Module all settings and klick on the "reset button" of the settings. (make a backup first)
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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Re: Can't edit config items in CMDB
Hi Florian,
Thanks for your replies.
I've looked everywhere for that. Is that a feature of OTRS 6 or the commercial OTRS?
I'm using OTRS 5s free.
Under Sysconfig, I find ITSM Configuration Management, but no "Reset" button anywhere.
Regards
John
Thanks for your replies.
I've looked everywhere for that. Is that a feature of OTRS 6 or the commercial OTRS?
I'm using OTRS 5s free.
Under Sysconfig, I find ITSM Configuration Management, but no "Reset" button anywhere.
Regards
John
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Re: Can't edit config items in CMDB
When a sysconfig option is changed (differs from the default value) there is a little button with an arrow next to the checkbox of the option. That is the "reset" button....
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Re: Can't edit config items in CMDB
Thank you very much for your patience with me.
My problem is solved.
Regards
John
My problem is solved.
Regards
John