Ticket update notification
Moderator: crythias
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- Znuny newbie
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- Real Name: Justin Schlueter
- Company: Kimberly Area School District
Ticket update notification
Currently the agent doesn't receive a email notification when a customer add information to the ticket. We have to monitor the Queue and wait for a star to show up. Is there a setting somewhere to turn that on so an agent does receive an email? Thanks for your help
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Re: Ticket update notification
The agent should subscribe to the queue ("My Queues" in the agents' preferences)
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- Znuny newbie
- Posts: 88
- Joined: 16 May 2012, 18:50
- Znuny Version: 4.0.4
- Real Name: Justin Schlueter
- Company: Kimberly Area School District
Re: Ticket update notification
Thanks for the reply. They are subscribed but when you pointed me in that direction, I see that each agent can say whether to receive messages on follow ups. This is exactly what I was looking for. I was just thinking it would be a system setting rather than having to check to settings for all agents. Thanks for the help.
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- Administrator
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Re: Ticket update notification
Hi Justin,
This is just the default configuration. You can adjust the settings to your needs, e.g. activate by default or remove the possibility that agents are able to enable/disable a notification. Check out the Ticket Notifications.
- Roy
This is just the default configuration. You can adjust the settings to your needs, e.g. activate by default or remove the possibility that agents are able to enable/disable a notification. Check out the Ticket Notifications.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?