Send email to customer when close ticket

Moderator: crythias

Post Reply
Rbx774
Znuny newbie
Posts: 25
Joined: 28 Sep 2017, 11:18
Znuny Version: CentOS 7, OTRS 5
Real Name: Slava

Send email to customer when close ticket

Post by Rbx774 »

Hi all,
Need help - when close ticket and set note\Message (choosing external) customer receive email message about ticket successfully closed, but doesn't contain my note\message.

How I can configuring this option - when close ticket also write message to customer ?
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Send email to customer when close ticket

Post by jojo »

Best is to use the reply functionality to send the reply to the customer and set the next state to pending auto close or to a closed state (Thats how it is designerd, don't try to copy the badly implemted way of other ticket systems.)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Post Reply