Change default status when forwarding

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Laurens
OTRS newbie
Posts: 12
Joined: 26 Apr 2016, 08:23
OTRS Version?: 5.0.4
Real Name: Laurens Van Acker
Company: Myriade N.V.

Change default status when forwarding

Postby Laurens » 31 Oct 2017, 17:14

Hi

When forwarding a ticket, the default status is closed.
Where can I change this?

StatusWhenForwarding.png


Thanks
Laurens
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reneeb
OTRS guru
Posts: 4363
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: Change default status when forwarding

Postby reneeb » 31 Oct 2017, 18:40

See SysConfig setting Ticket::Frontend::AgentTicketForward###StateDefault
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de


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