Hey all,
My OTRS is 3.3.5 version running on linux.
I am experiencing the issue that some new emails are skipped of fetching by OTRS although others are working.
The emails without fetching are all sent by one our client's ticketing system with the subject format like '[Category #TicketNumber]Details'.
I tried to forward the messages to another mailbox and they are same to be skipped of getting fetched.
If I removed the [#TicketNumber]from the subject, it could get fetched by OTRS.
However, I couldn't request my client to change their email subject format.
Is there any solution on it?
Thanks.
Some new emails are not fetched by OTRS
Moderator: crythias
-
- Znuny newbie
- Posts: 3
- Joined: 23 Jan 2017, 02:53
- Znuny Version: 3.3.5
Re: Some new emails are not fetched by OTRS
Check the logs. OTRS does not skip emails without any information. Most likely they use the Same number format like your OTRS, so either you or your customer have to change or you have to rewrite the subject before it reaches OTRS
Please also Note that 3.3.5 is unsecure and outdated so please update.
Please also Note that 3.3.5 is unsecure and outdated so please update.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com