Is there a way to make the Owner Field in Ticket Creation a required field?
If an Agent leaves it blank, it is still assigned to that Agent but it sends a Ticket Create Notification to everyone in the Queue. If they choose themselves as Owner it won't send a Notification. I have attached 2 Screen Caps of the situation, one where the agent leaves the Owner Field blank, and one where it is assigned on creation.
This is not a big deal, just a minor inconvenience to get unneeded emails, as it sends notifications even when the ticket is created in a closed state.
Most Agents do not have this problem, but there are a few stubborn people who continue to leave it blank even after being asked not to.
The Owner is mandatory in Sysconfig already, any help is much appreciated.
Thanks!
Force Agent to Assign Owner on Ticket Creation
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- Real Name: Andrew Hafner
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Force Agent to Assign Owner on Ticket Creation
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Re: Force Agent to Assign Owner on Ticket Creation
Hi,
Flo
AFAIK no.ahafner wrote:Is there a way to make the Owner Field in Ticket Creation a required field?
Change your notification settings in Ticket Notifications or Agent Preferences.ahafner wrote: (...)
This is not a big deal, just a minor inconvenience to get unneeded emails, as it sends notifications even when the ticket is created in a closed state.
Flo
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.