Is there a way to make the Owner Field in Ticket Creation a required field?
If an Agent leaves it blank, it is still assigned to that Agent but it sends a Ticket Create Notification to everyone in the Queue. If they choose themselves as Owner it won't send a Notification. I have attached 2 Screen Caps of the situation, one where the agent leaves the Owner Field blank, and one where it is assigned on creation.
This is not a big deal, just a minor inconvenience to get unneeded emails, as it sends notifications even when the ticket is created in a closed state.
Most Agents do not have this problem, but there are a few stubborn people who continue to leave it blank even after being asked not to.
The Owner is mandatory in Sysconfig already, any help is much appreciated.