Force Agent to Assign Owner on Ticket Creation

[ahafner]

Is there a way to make the Owner Field in Ticket Creation a required field?

If an Agent leaves it blank, it is still assigned to that Agent but it sends a Ticket Create Notification to everyone in the Queue. If they choose themselves as Owner it won't send a Notification. I have attached 2 Screen Caps of the situation, one where the agent leaves the Owner Field blank, and one where it is assigned on creation.

This is not a big deal, just a minor inconvenience to get unneeded emails, as it sends notifications even when the ticket is created in a closed state.

Most Agents do not have this problem, but there are a few stubborn people who continue to leave it blank even after being asked not to.

The Owner is mandatory in Sysconfig already, any help is much appreciated.

Thanks!

[wurzel]

Hi,

Is there a way to make the Owner Field in Ticket Creation a required field?

AFAIK no.

(...)
This is not a big deal, just a minor inconvenience to get unneeded emails, as it sends notifications even when the ticket is created in a closed state.

Change your notification settings in Ticket Notifications or Agent Preferences.

Flo