DynamicField ConfigItem Restriction Value Lookup for CustomerID

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muellotrs
OTRS newbie
Posts: 5
Joined: 18 Oct 2017, 11:50
OTRS Version?: 5.0.0.0.0

DynamicField ConfigItem Restriction Value Lookup for CustomerID

Postby muellotrs » 23 Oct 2017, 15:10

In DynamicFIeld ConfigItem configuratioin what is this line for?

"Value look up for CustomerID attribute" - "Select if the readable value for the CustomerID field should be used for restriction."

For me it does nothing.
This is how it works for me to get the restriction working:
For example a new ticket from CustomerID "99" will be created. Inside the ticket form the configitem field shows CIs which have the corresponding value in the defined attribute field. Only CIs with the "99" will be displayed.

And now what to do with the following setting...? Isnt't the 99 a readable value? I'm confused...
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