Transitions "default" / "else"

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muellotrs
OTRS newbie
Posts: 5
Joined: 18 Oct 2017, 11:50
OTRS Version?: 5.0.0.0.0

Transitions "default" / "else"

Postby muellotrs » 23 Oct 2017, 12:55

Hello,

i was wondering if it is possible to define a "default"-Transition as "else" branch.
Like
1st Transition - if ...
2nd Transition - else if ...
Default Transition - else ...

I know that OTRS is going through the transitions alphabetically so that "Transistion-abc123" will be proccesed before "Transisition-gfd567".
But I'm on a managed system and I cannot change the Transistion Entity-IDs, so is there another way to achieve this??

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